Analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT) Technology Utilization Model for Health Information Systems (e-Health)

Abstract

The implementation of e-Health information systems tends to have the potential to significantly change the perspective on the management of healthcare services and the management of its provision. Although the benefits of e-Health systems have been recognised many times, the massive number of challenges as barriers serves as a benchmark for continued research. In applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model in various references to be able to explore the various factors that play a role in influencing the adoption of health information systems (e-health). This research focuses on identifying the main determinants, Supportive conditions, social influences, effort expectations and performance expectations that influence the formation of behavioural intentions towards health professionals and patients towards the use of e-health systems. Data collected from healthcare professionals and patients reveal that performance expectancy is the most significant predictor of behavioral intention, while facilitating conditions are crucial for translating intentions into actual use. The findings suggest that, for successful e-Health adoption, both technological factors and human-related aspects—such as user support and training—must be addressed. This paper provides insights for healthcare organizations and policymakers seeking to improve the implementation and utilization of e-Health technologies.